LONG’S MILLWORK INC.COM ("LONG’S MILLWORK INC.") warrants, subject to the conditions and restrictions contained below, that each door manufactured and sold by LONG’S MILLWORK INC. shall be free from defects in materials and workmanship from the time of manufacture until the time specified below:
LONG’S MILLWORK INC. offers a limited warranty for one (1) year on all wood doors, sidelights, transoms, and entryways from the date of shipment. Should LONG’S MILLWORK INC fails to conform to this written warranty, LONG’S MILLWORK INC. will, at its option either repair the door, replace the door or refund the original cost of the door to the buyer making the warranty claim. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, LONG’S MILLWORK INC. SHALL NOT PAY FOR THE COST OF LABOR, INSTALLATION, FINISHING OF THE REPLACEMENT OF ORIGINAL DOOR OR FOR ANY OTHER COST RELATING TO THE REPLACEMENT OF THE DOOR, ALL OF WHICH SHALL BE THE SOLE RESPONSIBILITY OF THE PERSON MAKING THE WARRANTY CLAIM.
UPON DELIVERY AND BEFORE HANDLING LONG’S MILLWORK INC. DOORS If a defect is obtained at the time of delivery, the customer must note of all damage on courier deliver form/ticket and must contact LONG’S MILLWORK INC. with in 72 hours so we can uphold our commitment to excellence.
Check all doors for warping, cracking, broken glass, cracked moulding, stiles and rail that may be defective or freight damaged.
DO NOT CUT, HANG OR FINISH A PRODUCT WITHOUT CHECKING ITEMS 1 AND 2 MENTIONED ABOVE. DEFINITION OF A DEFECT ON UNFINISHED WOOD DOORS
Any part of a door that is chipped off over 1/16” in diameter during inspection at the delivery.
Any stile or rail that is split over 1”.
Any joined parts that exceeds over 1/16” gap.
Any portion of the door that is warped over 3/16” for 8-0 size door and ¼ for 6-8 size door.
Any crack in the door that shows sunlight through. ALL WARRANTY ISSUES MUST BE FAXED IN WRITING TO LONG’S MILLWORK INC. Under Warranty-
Customers are required to notify LONG’S MILLWORK INC. within 72 hours in the case that any of our doors are damaged in transit. If such a situation should arise, we at LONG’S MILLWORK INC. will try our best to repair the door, replace the door or refund the cost of the door (Shipment fees are non-refundable). Claims will not include any costs for installing doors (ex: taking down defective door), finishing or hanging of new or temporary door or any other expense.
If a balance is due, we will send you a refund check depending on how your original order was placed
Additional Company Policies
CONDITIONS NOT UNDER WARRANTY 1. Doors that were under cut without a bottom seal such as door show or sweep.
2. Doors that have been installed in direct sunlight.
3. Doors that do not have a proper over hang such as an awning or a roof to protect the door properly. The overhang must be at least 1/3 of the height of the door.
4. Doors that are not finished with exterior oil based material.
5. Doors that were trimmed more than 3" on top and 1" from each side.
6. Doors with pre-finish such as paint, shellac, stain or any soft of sealant.
IN CASE OF A DEFECT IN LONG’S MILLWORK INC.COM
1. It is our option to repair the door.
2. Replace the door.
3. Refund the buyer the original cost of the door.
FINISHING AND INSTALLATION OF LONG’S MILLWORK INC. DOORS 1. All doors must be fully sealed on all six sides with oil-based paint or oil based sealer within 4-6 days of installation.
2. LONG’S MILLWORK INC. doors require a minimum of 2 coats on Spar Urethane.
3. To prevent warping or cracking do not expose stained doors to direct sunlight or facing in a southwestern direction without protection.
4. LONG’S MILLWORK INC. will not honor the warranty if the door is finished with a water based sealer, such as lacquer, shellac and white wash and this also includes water based paint.
5. All doors must have sufficient safeguard, against direct abuse of the elements such as rain, direct sunlight, wind and nonstandard changes of temperature such as rising heat or extreme cold.
6. All wood doors are not to be subjected to black paint.
7. All doors must be properly installed and squared. Additional Policies All Pre-Hung Orders-Are Final (Non-refundable/Non-changeable) All custom size orders are final.
DISPUTE
THE UNDERSIGNED CONSENTS TO THE PERSONAL JURISDICTION OF THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF FLORIDA IN CONNECTION WITH ANY CONTROVERSY INVOLVING OR RELATED TO THIS WARRANTY, WAIVES ANY ARGUMENT THAT VENUE IN SUCH FORUMS IS NOT CONVENIENT TO LONG’S MILLWORK INC, AND AGREES THAT ANY LITIGATION IN CONNECTION WITH THIS GUARANTY SHALL BE VENUED IN THE STATE OR FEDERAL COURTS SITTING IN HILLSBOROUGH COUNTY, FLORIDA. THE UNDERSIGNED KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES THIS RIGHT TO TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING, DIRECTLY OR INDIRECTLY, ANY MATTER (WHETHER SOUNDING IN TORT, CONTRACT OR OTHERWISE) IN ANY WAY ARISING OUT OF, RELATED TO, OR CONNECTED WITH THIS WARRANTY.
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Warranty 
